RETURN-REFUND POLICY

REFUNDS AND RETURNS

What’s your return policy?

We don’t offer returns and exchanges because our student backpacks are one universal size with adjustable shoulder straps, but if there’s something wrong with your order, please let us know by contacting us at [ polomwonyonyi@ukr.net ]!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [ polomwonyonyi@ukr.net  +380686761423 , skype “ mister polo “ ] with photos of wrong/damaged items and we’ll sort that out for you.

Orders

How are your products made?

We work with an American and reliable, high-quality print-on-demand drop shipping company. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! Our original designs are created in Italy and Ukraine and then our team sends the designs to our print-on-demand drop shipping company’s global locations.

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at  [ polomwonyonyi@ukr.net +38068761423 ] .

Delivery

When will I get my order?

It takes 3-7 days to fulfill [ the actually creation of the personalized backpack ] an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

USA: 5-8 business days International: 10-20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise—If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at [ polomwonyonyi@ukr.net ] with your order number

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you   quickly, please email us at [ skype me personally  Polo Mwonyonyi , skype name  “mister polo” , and email first so that we can arrange a skype meeting  polomwonyonyi@ukr.net ] within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

THANK YOU FOR DOING BUSINESS WITH US!

SHALOM !